Diamond Hub, Inc. desires you to be content with every purchase but we know that sometimes this is not the case. If you are not completely pleased, you can return any order (except custom orders) for refund or exchange within 30 days from the date of shipment.
How to return an order:
Contact Us and we’ll lead you through it: To return an order we’ll need to generate an RMA (return authorization) number. Please call 1-888-727-5840 Toll Free or email us at support@diamondhub.com.
How to Package Your Return: Pack your items securely so it is one collective package ready for delivery. Include the return form, a packing slip and other materials sent to you by Diamondhub.com
Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.
Return Process The Diamond Hub, Inc. warehouse will examine and verify the condition of the item once we obtain the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 8 business days to process upon receipt of the item. Diamond Hub, Inc. will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received at the warehouse.·
Required Conditions of Return - Packages without a return authorization number (RMA#) will not be accepted for refund. - Items must be returned in the same condition as they were sent from Diamond Hub, Inc. within 30 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund, exchange or repair. - Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a return (refund, exchange or repair).
How to return an order:
Contact Us and we’ll lead you through it: To return an order we’ll need to generate an RMA (return authorization) number. Please call 1-888-727-5840 Toll Free or email us at support@diamondhub.com.
How to Package Your Return: Pack your items securely so it is one collective package ready for delivery. Include the return form, a packing slip and other materials sent to you by Diamondhub.com
Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.
Return Process The Diamond Hub, Inc. warehouse will examine and verify the condition of the item once we obtain the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 8 business days to process upon receipt of the item. Diamond Hub, Inc. will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received at the warehouse.·
Required Conditions of Return - Packages without a return authorization number (RMA#) will not be accepted for refund. - Items must be returned in the same condition as they were sent from Diamond Hub, Inc. within 30 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund, exchange or repair. - Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a return (refund, exchange or repair).
