How do I place an order with diamondhub.com?
You will have to select the product you want from our exhaustive catalog on our website. The website will then guide you through the shopping procedure, you just have to follow the instructions.
What are my payment options?
We accept all major credit cards: Visa, MasterCard, American Express and Discover as well as debit cards which bear the Visa or MasterCard logo via Authorise.net. We also have the Amazon Checkout as an alternate option.
How do I cancel an order?
For every order you place, you will get an order/service number. If you want to cancel an order, please call up our customer service at 1-888-727-5840 (Toll Free) and provide the number to have your order cancelled. You can even mail us on support@diamondhub.com. However, cancellations can be done only within three days of the orders being placed.
How do I check the status of my order?
Once you place the order, an email will be sent out to you with the order ID and a link which will lead you to the status of your order. (Click on below link to view your order detail). The link will have all the details pertaining to the orders you have placed, and what their current status is.
Can I return an item purchased?
Yes, we provide a 30 day money back guarantee for our jewelry purchases. If, within this period, you are not satisfied with your purchase, we will replace the item, provide a credit for merchandise amount or issue a refund less any shipping charges. Please see our Return Policy page for returning instructions.
How long does it take for my order to get processed?
We earnestly strive to process each and every order as soon as possible. But, since hundreds of buyers pick products from diamondhub.com every day, it takes time for the orders to be processed. Orders that require customization usually take about 7-10 days to be delivered.
Can I place an order for a gift through diamondhub.com?
Yes, you can. When you place the order, just let us know the address of where the delivery has to be made and the date when it has to be made. We’ll take care of the rest.
Yes it is with diamondhub.com. All transactions done through diamondhub.com are encrypted using 128 bit encryption technology (the highest available) and go through SSL (Secure Socket Layers). SSL is the industry standard method for computers to communicate securely without risk of data interception, manipulation, or recipient impersonation.
We guarantee all our jewelry is 100% genuine and real. All gold is solid gold (not gold plated) and all diamonds are natural mined diamonds (Unless mentioned otherwise). We do not use lab created diamonds. We have been manufacturing diamond jewelry for over a decade and would make sure you are happy with the purchase.
No, we do not do custom orders as of now but yes, slight changes to ring sizes and stone changes can be catered to.
Do you sell or share your customer information with other companies?
No! We never sell or share our customer information.
No, sorry, we do not provide paper catalogs. Because we have dozens of new designs coming out every week, we are not able to print new catalogs all the time. To view our designs please log it to our web site and browse our online catalog.
I canceled my order but I haven't received a credit yet. How long do credits take?
All returns we receive are inspected for signs of wear and all requests for credits usually submitted within 48 hours of receipt; however, it may take 7-14 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.
