Exceptional Quality
We offer you outstanding value by bringing you the greatest selection of fine jewelry directly from our manufacturing facilities to your front door. Unlike most online jewelers, we bypass the middlemen in the traditional distribution channels, and pass on savings of 40-70% to our customers. Our industry partnerships guarantee that our customers receive the greatest selection of only the highest quality fine jewelry at below retail prices. At Diamond Hub, our merchandise goes through an extensive quality control process, to ensure that our customers only receive jewelry of the highest quality.

Full satisfaction Guarantee
Diamondhub.com desires you to be content with every purchase but we know that sometimes this is not the case. If you are not completely pleased, you can return any order (except custom orders) for refund or exchange within 30 days from the date of shipment.
Details are below.

How to return an order:

Contact Us and we’ll lead you through it: To return an order we’ll need to generate an RMA (return authorization) number. Please call 1-888-727-5840 Toll Free or email us at support@diamondhub.com.

How to Package Your Return: Pack your items securely so it is one collective package ready for delivery. Include the return form, a packing slip and other materials sent to you by Diamondhub.com

Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.

Return Process
The Diamondhub.com warehouse will examine and verify the condition of the item once we obtain the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 8 business days to process upon receipt of the item. Diamondhub.com will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received at the warehouse.

Required Conditions of Return
- Packages without a return authorization number (RMA#) will not be accepted for refund.
- Items must be returned in the same condition as they were sent from Diamondhub.com within 30 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund,

Exchange or repair. 

 Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a return (refund, exchange or repair).

Free insured FedEx Delivery
We include free insured FedEx delivery with every order shipped within USA.

Secure Shopping
At Diamond Hub, we are committed to providing our customers with a secure shopping environment. We maintain practices and procedures designed to ensure the security, integrity and confidentiality of customer information, our shopping cart is most advanced and 128 - bit encrypted to secure your order, including the latest in security technology. We make sure your all the data is safe and secure while making a purchase at Diamond hub.

Credit Card Enquiries   
For any information or requests concerning credit card refunds based on returns or fraud please call the Diamondhub.com Support Team at  1-888-727-5840, Monday to Friday 9:00AM – 6:00PM EST. or email atsupport@diamondhub.com.

Exceptional Customer Services
We build a relationship of trust with every customer, because our customers are the most important part of our business. At Diamond Hub, you will receive prompt and courteous service from our jewelry consultants, who will work for you until you find that perfect gift or piece of jewelry. We take great pride in our large volume of repeat business and customer referrals, because serving our customers is the most important part of our business.